{"id":253,"date":"2025-08-26T19:54:28","date_gmt":"2025-08-26T19:54:28","guid":{"rendered":"https:\/\/lossyonlinestores.com\/?page_id=253"},"modified":"2025-09-03T17:20:40","modified_gmt":"2025-09-03T17:20:40","slug":"refund-policies","status":"publish","type":"page","link":"https:\/\/lossyonlinestores.com\/index.php\/refund-policies\/","title":{"rendered":"Refund Policies"},"content":{"rendered":"\n

At Lossy Fashion store<\/strong>, customer satisfaction is our top priority. We take pride in the quality of our African-inspired fashion pieces, including our Kitenge fabrics and Kitenge kimonos. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.<\/p>\n\n\n\n

1. Eligibility for Refunds<\/h5>\n\n\n\n

We accept refund requests under the following conditions:<\/p>\n\n\n\n

The item arrived damaged<\/strong>, defective, or not as described.<\/p>\n\n\n\n

You received the wrong item<\/strong>.<\/p>\n\n\n\n

The item has not been worn, used, or washed<\/strong>\u00a0and is returned in its original condition with all tags and packaging intact.<\/p>\n\n\n\n

The request is made within 7 days<\/strong>\u00a0of receiving your order.<\/p>\n\n\n\n

2. Non-Refundable Items<\/h5>\n\n\n\n

We do not<\/strong> offer refunds for:<\/p>\n\n\n\n

Custom-made or personalized items<\/strong>\u00a0(unless they arrive damaged or incorrect).<\/p>\n\n\n\n

Items returned after 7 days<\/strong>\u00a0of delivery.<\/p>\n\n\n\n

Items that show signs of wear, damage, or alteration after delivery.<\/p>\n\n\n\n

Sale or clearance items<\/strong>\u00a0marked as final sale.<\/p>\n\n\n\n

3. How to Request a Refund<\/h5>\n\n\n\n

To initiate a refund request:<\/p>\n\n\n\n

    <\/ol>\n\n\n\n

    Email us at sales@lossyonlinestores.com<\/strong>\u00a0with the subject line: Refund Request \u2013 Order #[Your Order Number]<\/strong>.<\/p>\n\n\n\n

    Include:<\/p>\n\n\n\n

    A clear explanation of the issue.Photos of the product (if damaged or incorrect).<\/span><\/p>\n\n\n\n

    Your name and contact information.<\/p>\n\n\n\n

    Our team will respond within 2\u20133 business days<\/strong> to guide you through the next steps.<\/p>\n\n\n\n

    4. Return Shipping<\/h5>\n\n\n\n

    If your refund is approved, you may be required to return the item.<\/p>\n\n\n\n

    Customers are responsible for the cost of return shipping<\/strong>, unless the return is due to our error (e.g., wrong or defective item).<\/p>\n\n\n\n

    We recommend using a trackable shipping service<\/strong>\u00a0to ensure safe delivery back to us.<\/p>\n\n\n\n

    5. Refund Process<\/h5>\n\n\n\n

    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

    If approved, your refund will be processed to your original payment method<\/strong>\u00a0within 5\u201310 business days<\/strong>.<\/p>\n\n\n\n

    You will receive a confirmation email once the refund has been issued.<\/p>\n\n\n\n

    6. Exchanges<\/h5>\n\n\n\n

    If you prefer to exchange an item instead of receiving a refund, please mention this in your request. We\u2019ll do our best to accommodate, depending on product availability.<\/p>\n\n\n\n

    We value your trust and thank you for choosing Lossy online store for your African fashion needs.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    At Lossy Fashion store, customer satisfaction is our top priority. We take pride in the quality of our African-inspired fashion pieces, including our Kitenge fabrics and Kitenge kimonos. If for…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-253","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/pages\/253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/comments?post=253"}],"version-history":[{"count":14,"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/pages\/253\/revisions"}],"predecessor-version":[{"id":320,"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/pages\/253\/revisions\/320"}],"wp:attachment":[{"href":"https:\/\/lossyonlinestores.com\/index.php\/wp-json\/wp\/v2\/media?parent=253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}