At Lossy Fashion store we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit or make a purchase from our website.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of personal information:

Personal Details: Name, email address, phone number, shipping/billing address.

Payment Information: Credit/debit card details or payment account info (processed securely through trusted third-party payment gateways – we do not store your full payment details).

Order History: Products you purchase or show interest in.

Device Information: IP address, browser type, device type, and pages you visit on our site.

Cookies and Tracking Data: Used to improve user experience, personalize content, and analyze site traffic.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders.

Communicate with you about your order, shipping, and promotions.

Improve our website and customer experience.

Send marketing emails (only with your consent).

Prevent fraud or illegal activities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your data with trusted service providers to help us operate our business, such as:

Payment processors (e.g., MPESA PayPal, Stripe)

Shipping and delivery partners

Email marketing platforms (e.g., Mailchimp)

Web analytics tools (e.g., Google Analytics)

These providers are contractually obligated to keep your data secure and use it only to perform specific services.

4. Data Security

We take appropriate measures to protect your personal data, including:

SSL encryption for data transmission

Secure servers and firewalls

Limited access to personal data by authorized staff only

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

Access the personal data we hold about you.

Request corrections or updates to your information.

Opt out of marketing emails at any time.

Request the deletion of your data (subject to legal and operational limitations).

To exercise these rights, contact us at sales@lossyonlinestores.com.

6. Cookies

Our website uses cookies to:

Remember your preferences

Keep track of your shopping cart

Analyze how users interact with the site

You can manage your cookie settings through your browser at any time.

7. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review it periodically.

Thank you for trusting Lossy Fashion store. Your privacy is important to us.