At Lossy Fashion store, customer satisfaction is our top priority. We take pride in the quality of our African-inspired fashion pieces, including our Kitenge fabrics and Kitenge kimonos. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

The item arrived damaged, defective, or not as described.

You received the wrong item.

The item has not been worn, used, or washed and is returned in its original condition with all tags and packaging intact.

The request is made within 7 days of receiving your order.

2. Non-Refundable Items

We do not offer refunds for:

Custom-made or personalized items (unless they arrive damaged or incorrect).

Items returned after 7 days of delivery.

Items that show signs of wear, damage, or alteration after delivery.

Sale or clearance items marked as final sale.

3. How to Request a Refund

To initiate a refund request:

Email us at sales@lossyonlinestores.com with the subject line: Refund Request – Order #[Your Order Number].

Include:

A clear explanation of the issue.Photos of the product (if damaged or incorrect).

Your name and contact information.

Our team will respond within 2–3 business days to guide you through the next steps.

4. Return Shipping

If your refund is approved, you may be required to return the item.

Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong or defective item).

We recommend using a trackable shipping service to ensure safe delivery back to us.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

You will receive a confirmation email once the refund has been issued.

6. Exchanges

If you prefer to exchange an item instead of receiving a refund, please mention this in your request. We’ll do our best to accommodate, depending on product availability.

We value your trust and thank you for choosing Lossy online store for your African fashion needs.