Thank you for shopping with Lossy Fashion store. We are committed to delivering your order in a timely and secure manner. Please read our shipping policy below to understand how we process and ship your items.
1. Order Processing Time
All local orders are processed within 2–3 business days after payment is confirmed.
Custom or made-to-order items may require additional time (typically 5–7 business days) details will be provided on the product page.
Orders are not processed or shipped on weekends or public holidays.
2. Delivery Time
Once processed, your order will be delivered within:
3–7 business days, depending on your location.
We strive to deliver as quickly as possible and will keep you updated via email or SMS once your order is dispatched.
3. Shipping Rates
Shipping fees are calculated based on your delivery address and will be displayed at checkout.
We may offer free shipping promotions for certain regions or order values please check our homepage or promotions page for current offers.
4. Delivery Address Requirements
Please provide a complete and accurate address, including house/building number, street name, city/town, and a reachable phone number.
We are not responsible for delays caused by incomplete or incorrect address details.
5. Missed Deliveries
If no one is available to receive the package:
The courier will usually attempt re-delivery or contact you to reschedule.
If delivery fails after multiple attempts, the package may be returned to us. Re-delivery may incur an additional shipping fee.
6. Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
Contact us within 48 hours of receiving your package (or expected delivery date).
Provide your order number and a description (or photo) of the issue.
We will investigate and offer a replacement, refund, or store credit depending on the situation.
7. Contact Us
If you have any questions about your local delivery or need assistance with your order reach out